Cancellation policy

THIS POLICY APPLIES TO ONLINE ORDER CANCELLATIONS

Preorders (Special Orders)

When you Preorder an item(s), you are buying product that is made-to-order or is currently not in stock that we order from the supplier on your behalf. This is an excellent option for situations when stock is limited in availability or is anticipated to become scarcer over time.

Online Preorders require a minimum of 50% deposit on the retail price, unless otherwise stated or populated within your Cart; some items require full payment upfront. Preorders that have an outstanding balance owed will need to be paid in full prior to fulfillment, within 30 days, or upon receipt—please see the item’s Preorder terms and conditions on its product page for details.

You can cancel a partially paid preorder that has not yet been manufactured or fulfilled by the factory per the terms specified on the applicable product's webpage under the Preorder button or field. A cancellation fee greater than the standard charge may apply. See the item’s terms and conditions for details.

Once the Preorder has been fulfilled, the Preorder may not be cancelled or returned unless there is a Retailer, Manufacturer, or Shipper caused problem such as damage, defect, loss, or extended delay.  An exchange or store credit may be available on a case by case basis. If there is a problem caused by the manufacturer or NES that results in an unfulfilled, damaged, or unusually delayed order, the customer may be entitled to a full refund.

In-stock Order Cancellations

When an online order is cancelled by the Customer before fulfillment and the Customer has paid with a credit card, the associated refund will be subject to one of the following:

A) IF WITHIN 24 HOURS: A 3% fee if will be deducted from the original total to be refunded. This fee will be entirely waived if a customer elects to have the original purchase amount including shipping and any applicable sales tax issued to a Gift Card / Store Credit. We have instituted this policy because we, the Seller, pay our credit card processing partner 3% to process the refund. For example, on a canceled $1,000 order, NES pays $30.00 to transact the purchase and would deduct this amount from the original amount paid by the customer when issuing a refund.

B) IF AFTER 24 HOURS:  A restocking fee of 10% will apply which covers the 3% fee NES pays to its payment processing vendor and administrative time involved with preparing the order. This fee will be entirely waived if a customer elects to have the original purchase amount, including any shipping and sales tax, issued to a Gift Card / Store Credit instead of having it returned to a credit card (full value).

Exceptions

If the cancellation is prompted by the Seller for an issue that is not customer caused, the transaction will be fully refunded (100%) without any deducted fees.

We want your utmost satisfaction and will always do our best for you regardless of our somewhat limited resources as a small business. We greatly value your time, trust, and collaboration.

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